At AVTOSH, we are committed to providing quality automotive parts and excellent customer service. Please read the following shipping and return policy carefully before placing your order.
Shipping
Processing Time
All orders are carefully inspected, packaged and prepared before shipment.
Orders are typically processed within 1–3 business days, unless otherwise stated on the product page or confirmed during the ordering process.
Shipping Carriers
We currently ship primarily with PostNL. Depending on the destination and future availability, we may also use DHL or another trusted courier service.
A tracking number will be provided whenever available.
Worldwide Shipping
We ship to customers worldwide.
Shipping within the Netherlands and the EU is available through the checkout where applicable.
Shipping to destinations outside the EU is available on request. Please contact us before ordering so that we can confirm shipping availability and costs.
Delivery times vary depending on the destination country, customs procedures and the selected shipping method.
Customers outside the EU are responsible for any applicable import duties, customs fees or local taxes charged by their country.
Collection
Customers are welcome to collect their orders by appointment.
Collection details will be provided after your order has been confirmed.
Product Compatibility
It is the customer’s responsibility to verify that a part is compatible with their vehicle before placing an order.
Many automotive parts may appear identical while differing in specifications, production years, engine types or regional versions.
If you are unsure whether a part is suitable for your vehicle, please contact us before ordering. We are happy to help you verify compatibility.
Used Parts
Every used part offered by Avtosh-Dream is carefully inspected before shipment.
Where applicable, photos and descriptions will clearly show the condition of the item, including any cosmetic imperfections or signs of previous use.
Normal wear, cosmetic marks or imperfections described in the listing or visible in the product photos are not considered defects.
Unless otherwise stated, used parts are sold without an additional commercial warranty.
This does not affect any statutory consumer rights that may apply.
Returns
Consumers have the right to withdraw from their purchase within 14 days after receiving their order, unless a statutory exception to the right of withdrawal applies.
To exercise the right of withdrawal, the customer must inform Avtosh-Dream of the decision to withdraw within this period. This can be done through our “Withdraw from contract” function or by another clear statement.
After notifying us of the withdrawal, the customer must return the goods without undue delay and no later than 14 days after the withdrawal was communicated.
Customers may inspect and test a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
If a product has been installed, used, modified, damaged or handled beyond what is reasonably necessary for such assessment, the customer may be liable for any resulting diminished value.
Any deduction from the refund will be based on the actual reduction in value of the returned product.
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
In the event of a full withdrawal from an order, the original standard delivery costs will be refunded where required by law. Additional costs resulting from a more expensive delivery method chosen by the customer are not refundable.
Avtosh-Dream may withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.
Non-Returnable Items
The statutory right of withdrawal does not apply where an exception provided by applicable consumer law applies.
This may include, for example, goods that have been made to the customer’s specifications or that are clearly personalised.
Products that have been installed or used are not automatically excluded from the right of withdrawal. However, where installation, use, modification or other handling goes beyond what is reasonably necessary to assess the product, Avtosh-Dream may deduct the resulting diminished value from the refund.
Any applicable statutory exception will be assessed on a case-by-case basis.
Large Parts
Large and oversized items may require special shipping arrangements.
Engines, gearboxes and bonnets/hoods are normally available for collection only, unless shipping has been agreed separately.
Complete doors, rear hatches, complete axles and complete subframes may be shipped where the destination, dimensions and carrier restrictions allow.
Please contact us before ordering an oversized item if you are unsure whether shipping is available.
Shipping Damage
Every shipment is securely packaged before leaving our facility.
If your order arrives with visible shipping damage, please:
- keep the original packaging;
- take clear photographs of both the packaging and the damaged item;
- contact us as soon as reasonably possible after delivery.
We will investigate the issue together with the shipping carrier and work towards an appropriate solution in accordance with applicable consumer protection laws.
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method within a reasonable timeframe.
Shipping charges are non-refundable unless required by law or if the return is the result of our error.
Questions
If you have any questions regarding shipping, compatibility or returns, please contact our team before placing your order.
We are always happy to help you choose the correct part for your vehicle.