Last Updated: 11 September 2026
At Avtosh-Dream, customer satisfaction and product quality are our priorities. We carefully inspect products whenever possible and strive to provide accurate descriptions and photographs.
This Warranty Policy explains how warranty claims are handled for products purchased through our website.
This policy does not affect any statutory rights granted to consumers under applicable law. For our full legal terms, please refer to our Terms & Conditions.
1. New Products
All new products sold by Avtosh-Dream are covered by the statutory consumer rights applicable under Dutch and EU law.
Where applicable, a product may also be covered by an additional manufacturer’s warranty. The duration, coverage and conditions of such commercial warranty are determined by the manufacturer and may vary between products.
A manufacturer’s warranty is additional to, and does not replace, the customer’s statutory rights against Avtosh-Dream as the seller.
If you believe a new product is defective or does not conform to what you could reasonably expect, please contact Avtosh-Dream. We will assess the claim and advise you on the appropriate procedure.
2. Used Products
Avtosh specialises in quality used automotive parts.
All used products are visually inspected before shipment and, where possible, checked for obvious damage or defects.
As used automotive parts have previously been installed and used, customers should expect normal characteristics such as:
- Cosmetic wear
- Minor scratches
- Signs of age
- Previous installation marks
- Light storage marks
These characteristics are normal for used automotive parts and do not constitute manufacturing defects.
Unless mandatory consumer legislation provides otherwise, used products are not supplied with an additional commercial warranty.
This does not affect your statutory consumer rights.
3. Warranty Exclusions
A warranty claim may be rejected to the extent that the defect, failure or damage was caused by:
- Incorrect installation
- Improper or abnormal use
- Normal wear and tear
- Racing, competition or off-road use where the product was not intended for such use
- Product modifications
- Accidents or impact damage
- Improper maintenance
- Incorrect installation procedures
- Failure to follow applicable manufacturer instructions
- Damage caused after delivery
Consumable items and components subject to normal wear are not considered defective solely because of normal wear.
These exclusions do not limit any statutory consumer rights where the reported defect was not caused by the circumstances listed above.
4. Making a Warranty Claim
If you believe a product is defective, please contact Avtosh-Dream before returning the item.
To help us process your request quickly, please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Photographs of the installation, if relevant
Additional information may be requested where necessary.
Please do not return products without contacting us first.
5. Inspection Process
Warranty claims may require inspection before a decision can be made.
Depending on the product, inspection may be carried out by:
- Avtosh-Dream
- The manufacturer
- An authorised supplier
Where an inspection is reasonably necessary to assess the claim, the appropriate remedy will be determined after the inspection has been completed. The inspection process does not affect the customer’s statutory rights.
6. Approved Warranty Claims
Where a product does not conform to what the customer is legally entitled to expect, Avtosh-Dream will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
- Repair of the product;
- Replacement with an equivalent product;
- An appropriate price reduction; or
- A full refund where the customer is legally entitled to terminate the purchase.
Where required by law, repair or replacement will be provided without charge, within a reasonable period and without significant inconvenience to the customer.
The appropriate remedy depends on the nature of the defect, the product and the circumstances of the individual claim.
7. Limitation
This Warranty Policy covers only the supplied product.
It does not cover:
- Labour costs
- Installation costs
- Diagnostic costs
- Vehicle recovery costs
- Loss of use
- Consequential or indirect damages
Nothing in this section limits any rights that consumers have under mandatory consumer protection legislation.
8. Need Assistance?
If you have any questions regarding warranty or believe there is an issue with your order, please contact us before returning the product.
We are always happy to help find the best possible solution.
Contact
Avtosh-Dream
Trading as Avtosh
Website: www.avtosh-dream.com
Email: contact@avtosh-dream.com