Last Updated: 14 September 2026
Welcome to our Frequently Asked Questions page. Here you’ll find answers to the questions we receive most often.
If your question isn’t answered here, please contact Avtosh-Dream. We’ll be happy to help.
Orders
Can I place an order without creating an account?
Yes. At this time, you can complete your purchase as a guest without creating an account.
Can I cancel my order?
If your order has not yet been shipped, please contact us as soon as possible.
Consumers who have a statutory right of withdrawal may also use our Withdraw from contract function within the applicable withdrawal period.
Can I change my order after payment?
If your order has not yet been processed, changes may still be possible. Please contact us immediately after placing your order.
How do I know my order has been shipped?
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where available.
Products
Do you sell genuine OEM parts?
Yes. We offer genuine OEM parts, quality aftermarket products, performance upgrades and carefully selected used automotive parts.
The condition and product type are clearly stated whenever applicable.
Do you sell aftermarket performance parts?
Yes. We offer a growing range of aftermarket and performance products for various vehicle models.
Are your used parts inspected?
Yes. Used parts are visually inspected before shipment and described as accurately as possible.
Normal cosmetic wear is to be expected and will be shown or mentioned whenever relevant.
Are the product photos of the actual item?
For most used products, yes.
We aim to photograph the actual item you will receive.
Manufacturer images may occasionally be used for new products.
How do I know if a part fits my vehicle?
If you’re unsure, please contact us before ordering.
Whenever possible, we’ll help verify compatibility using your vehicle information.
Can you source parts that are not listed on the website?
Sometimes.
If you’re looking for a specific part, let us know. We’ll gladly check whether we can source it for you.
Do you sell rare or discontinued parts?
Yes.
Our inventory regularly includes rare, discontinued and difficult-to-find OEM components.
Availability depends on current stock.
Shipping
Do you ship internationally?
Yes.
We ship within the Netherlands, the EU and worldwide. Shipping to destinations outside the EU is available on request and may require separate confirmation of shipping costs and availability.
How long does shipping take?
Delivery times depend on the destination, carrier, shipping service and customs procedures.
Estimated delivery times are provided where possible. Any statutory delivery rights remain unaffected.
Can I collect my order?
Yes.
Collection is available by appointment.
Please contact us before visiting.
Will I have to pay customs fees?
Orders shipped outside the European Union may be subject to import duties, customs charges or local taxes imposed by the destination country.
These costs are the responsibility of the customer.
How are large or fragile items shipped?
Large, fragile or valuable products are packaged with extra care to reduce the risk of transport damage.
Shipping methods may vary depending on the product.
Payments
Which payment methods do you accept?
Payments are securely processed through Mollie.
The available payment methods depend on your country and will be displayed during checkout.
Is online payment secure?
Yes.
Payments are processed through secure payment providers using encrypted connections.
Avtosh-Dream never stores your complete payment card information.
Returns
Can I return my order?
Consumers who are entitled to a statutory right of withdrawal may generally withdraw from eligible online purchases within 14 days after receiving the goods.
You can use our Withdraw from contract function or the model withdrawal form available on that page.
Please refer to our Shipping & Returns page for full details.
Who pays for return shipping?
Unless required otherwise by law or agreed in advance, return shipping costs are the responsibility of the customer.
What should I do if my order arrives damaged?
Please contact us as soon as possible after receiving your order and include clear photographs of the damage.
We’ll work with you to find an appropriate solution.
Warranty
Do new products include a warranty?
Yes.
New products are covered by the statutory consumer rights applicable under Dutch and EU law.
Where applicable, products may also include an additional manufacturer’s warranty. A manufacturer’s warranty does not replace your statutory rights against Avtosh-Dream as the seller.
Do used products include a warranty?
Used products are sold as inspected used automotive parts.
Unless otherwise stated, no additional commercial warranty is provided.
This does not affect any statutory consumer rights that apply to used products.
Support
Can you help me find the correct part?
Absolutely.
If you’re unsure which product you need, contact us before placing your order.
We’ll do our best to help you select the correct part for your vehicle.
I can’t find the part I need.
No problem.
Get in touch with us. We may still be able to source the part through our supplier network.
I still have a question.
If your question isn’t answered here, please contact us.
We’re always happy to help fellow automotive enthusiasts.
Still Need Help?
If you need assistance with compatibility, availability, shipping or anything else, don’t hesitate to contact Avtosh-Dream.
We’re committed to providing honest advice, quality products and reliable customer service.